Skip to main content
logotype
Let’s Talk
logotype
Customer Assistance Solutions

Service in the Moment of Need

Shoppers who can't find help, abandon the sale. Indyme's customer assistance solutions notify store associates instantly through existing communication devices, confirm that help is coming, and record every interaction, providing retailers with measurable service performance data.

Request a Demo
Website customer asistance general beauty
Fueling an exceptional experience at the largest retailers in the U.S.
Walgreens_logo
Safeway_Logo.svg
Smart&Final_logo.svg
Schnucks_Logo
Homegoods_Logo
ASO_logo
No service, no sale

Save the sale, boost the experience

Relentless pressure on labor cost has not only impacted the customer experience, but also sales. As shrink rises, more merchandise is locked, and associates can’t keep up. When help doesn’t arrive, shoppers walk. Indyme ensures every request gets a timely response, delivering service at the moment of need to recover sales and improve experience without adding labor.
body-image
Service Your Way

Choose your customer experience

Indyme gives retailers the flexibility to design customer engagement around their store operations. From help buttons with voice assurance to QR-based requests and automated assist triggered by shopper behavior, every option runs on the same platform. Retailers choose the right mix for each store to improve response, extend coverage, and increase sales without adding labor.

Image (50)
Service That Pays for Itself

Increased sales, no added headcount

Indyme puts customers in control of their in-store experience, enabling them to request assistance exactly when and where they need it. This on-demand model helps retailers maximize existing labor, elevate service, increase sales, and improve net promoter scores. The result is a high-impact solution that delivers measurable ROI and pays for itself in under a year.

IMG_7988

Key features

The capabilities that make every store signal actionable, in real time.

shopper-confirmation-ack-back

Shopper Confirmation (Ack-Back)

Customizable audio and colored LED confirm help is on the way.

communication-agnostic-notifications

Communication-Agnostic Notifications

Notifications over your PA, radios, smart devices, or apps like Microsoft Teams.

two-year-battery-life

Two-Year Battery Life

Call Buttons deliver over two-year field life under high-traffic retail conditions, reducing maintenance cost.

flexible-form-factors

Flexible Form Factors

Glass-mount, blade, wall-mount, and compact configurations fit any fixture or counter.

custom-retailer-signage

Custom Retailer Signage

Signage in your brand’s colors, fonts, and logo. Buttons that look like yours.

custom-audio-messages

Custom Audio Messages

Shopper and Staff Messages configurable in your brand voice, in multiple languages.

performance-analytics

Performance Analytics

Service levels and request volume tracked by store, so you see exactly where service is strong and where it needs attention.

ota-move-add-change

Over the Air: Move, Add, and Change

Call Buttons relocate to any department and reprogram remotely, to support seasonal shifts in high-demand categories.

BENEFITS

Results retailers achieve when the loop closes

customer_service_moments_white

500 Million

Customer service moments enabled annually across Indyme deployments worldwide. 

timer

57 Seconds

Average response time, reducing shopper walkaway. 

user-check

Zero Added Headcount

Service-on-demand reallocates your existing team. No new associates required. 

FAQ

Frequently asked questions

Here you'll find answers to the most common questions about our products and services. If you don't see what you're looking for, please don't hesitate to contact our team.

When a shopper presses a Call Button, a customizable voice assurance audio message plays and a LED flashes immediately to acknowledge the request. The moment an associate responds, the button plays a second message and flashes a colored LED confirming help is on the way. The shopper never has to wonder if anyone heard them.

No. In most applications, the customer assistance solution reallocates labor rather than adding to it. Associates respond when a real request is made instead of standing by at a counter. The exception is apparel fitting rooms with a runner model, where the runner already exists and the system makes their work more efficient.

Yes. The customer assistance solution bridges analog walkie-talkies, digital walkie-talkies, overhead PA, smart devices, and digital platforms including Microsoft Teams and Zebra. When your communication platform changes, your buttons remain fully functional.

Any location with locked merchandise, an unstaffed service counter, or a category where associate expertise drives the sale. That includes grocery, drug, DIY, apparel, sporting goods, specialty, convenience and more. If there is a moment where your shoppers need help and no associate may be nearby, the customer assistance solution applies.

Typically between two and four years, depending on configuration and usage. When battery status gets low, Indyme can proactively ship replacements to all stores for a coordinated swap.

Unanswered requests escalate through your configured channels and are recorded in the cloud. Reports give operations leaders a precise record of where service gaps occurred.

Comparison table

Focus Area

Indyme Customer Assistance

Alternative Approaches

Request Initiation

Shopper presses a Call Button. The communication loop starts instantly.

Shopper must find or flag an associate themselves.

Routing

Routes to PA, radio, or app. Any device, every time.

Typically routes to a single radio channel. Response data is not captured.

Shopper Feedback

Customizable audio message and colored LED confirm to the shopper that help is on the way.

Confirmation experience varies. Audio and visual feedback not standard across alternatives.

Labor Impact

Associates deploy on demand. No standby required.

Associates stationed at counters regardless of traffic.

Performance Analytics

Every request captured, measured, and benchmarked by store.

No data. Service quality is anecdotal and unmeasured.

Device Compatibility

Works with every radio and task platform. Future-proof.

Tied to one radio. Button investment at risk.
RESOURCES

Related resources

Store Operations

New York Retail Worker Safety Act Compliance

Indyme's Call Button gives New York retailers a silent, one-press way to meet the state's 2027 Retail Worker Safety Act requirement.

Learn more
Loss Prevention

Self-Service Locked Doors

Freedom GO replaces anonymous restroom and fitting room doors with self-service, identity-based access retailers can track and control.

Learn more
Loss Prevention

Active Deterrence Solution Page

SmartDome detects anomalous behavior in high-risk zones like cosmetics and frozen food, responding with audio and light to interrupt theft in the moment.

Learn more
Loss Prevention

Fitting Room Security Solution

SmartFit Security uses real-time dwell sensing and instant staff alerts in the fitting room, helping teams assist shoppers and deter theft as it happens.

Learn more
Store Operations

Fitting Room Operations Solution

SmartFit Operations connects fitting room shoppers to staff instantly, keeping service frictionless and turning requests into actionable insight.

Learn more
Store Operations

Smart Response Solution

Smart Response routes store signals to the walkie, PA, or device staff already use, and escalates any unanswered alert until someone acts.

Learn more
Loss Prevention

Self-Service Locked Cases

Indyme's Freedom Case is a self-service locked case shoppers unlock in seconds with a phone number or loyalty ID, discouraging theft and logging access.

Learn more
View All

See the Customer Assistance Solution in Action

Request a walkthrough to see how the customer assistance solution fits your operations and customer experience strategy.

Let’s Talk