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New York Retail Worker Safety Act Compliance

Silent, Reliable, and Ready

Starting January 1, 2027, New York requires every large retailer to give employees a silent way to call for help, one that reaches a manager without alerting anyone nearby. Today, a cashier facing a tense moment has to shout for a manager, hope someone nearby hears, or simply wait. A single silent press changes that, before the deadline arrives, provides peace of mind long after.

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Fueling an exceptional experience at the largest retailers in the U.S.
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Already Built for This Law

One press. No sound. No delay.

A single, silent press reaches a manager, supervisor, or security team over whatever a store already uses: radio, intercom, or a digital task app. No new device category, no new screen to learn. One button, mounted once, is built to handle this alongside the other jobs it already does on the floor. 

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Steadier Than Shouting or Wearables

Fixed, monitored, and always at the station

Shouting depends on who is close enough to hear. A wearable depends on someone remembering to put it on and keep it charged. A fixed button is simply there, every shift, at every station, with continuous health reporting so a low battery or a dropped connection surfaces as an alert, not a surprise. 

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Proof It's Working, Not Just Installed

Scheduled reporting for every store

Installing a button is not the same as proving it works. Every button reports its own status on a schedule, giving store and district teams visibility into coverage without a manual check. The same reporting also respects the law's limits on tracking: it reports device health, not where an employee is standing.

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Key features

Everything the law requires, already built into one button. 

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Silent, One-Press Alert

Calls for help without a sound or light at the button.

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Flexible Alert Routing

Reaches radio, PA, digital apps, or a security operations center. 

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Proactive Health Monitoring

Flags a low battery or dropped connection before it becomes a gap. 

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Two- to Three-Year Battery Life

Keeps maintenance visits infrequent across every station. 

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Scheduled Compliance Reporting

Delivers store and district visibility through Indyme Cloud. 

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Flexible Reconfiguration

Moves or reassigns buttons locally or from the Cloud. 

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Consistent Across Every Model

Keeps training the same no matter which button is installed. 

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15-Minute Self-Install

Brings a button live station by station with no IT truck roll. 

BENEFITS

The market is already responding.

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19%

Of New York retailers already have a compliant solution live before the deadline.  

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47%

Of retailers evaluating a solution are choosing a dedicated, fixed panic button. 

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27%

Of retail workers say they feel unsafe at work today. 

FAQ

Frequently asked questions

Here you'll find answers to the most common questions about our products and services. If you don't see what you're looking for, please don't hesitate to contact our team.

Fixed buttons are always at the station, so no one has to remember to wear or charge one, and none can be lost. Battery status is visible and proactively monitored. Location information is clear by design (checkout, fitting rooms, back of house). Cost is lower at scale across a large, hourly workforce. Wearables still have a role, and many retailers run fixed buttons and wearables side by side.


Every button reports status continuously, including battery level. Low-battery and offline conditions trigger an alert in advance, rather than being discovered after a failure. Reporting through Indyme Cloud gives store and district visibility for compliance purposes. Typical battery life of two to three years keeps maintenance visits infrequent.


The Act limits employee location tracking. The Call Button reports device-level battery and connection status to Indyme Cloud; it does not track individual employee location or movement.


Retailers with 500 or more employees statewide in New York are covered, effective January 1, 2027.


No. A store that already runs Indyme Call Buttons for customer assistance can reconfigure the same button and the same hardware to meet the law's silent-response requirement. No new device category or additional hardware is required.

The button routes over whatever the store already uses to communicate: two-way radio, PA, or a digital task app, and can also route to a centralized security operations center in addition to, or instead of, store-level staff.


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Focus Area

Indyme Help Button

Alternative Approaches

Alert Method

Silent press reaches help without a sound. 

Shouting for help: Depends on someone nearby hearing and reacting. 

Reach

Reaches a manager, supervisor, or security team directly. 

Wearable devices: Depend on being worn, charged, and remembered. 

Health Monitoring

Reports battery and connection status automatically, every day. 

Unmonitored hardware: Fails silently until someone notices it's gone. 

Compliance Reporting

Delivers scheduled store and district reports through Indyme Cloud. 

Manual checklists: Rely on staff remembering to log and report. 

Installation

Self-installs station by station in about fifteen minutes. 

Custom IT rollout: Requires scheduled visits and dedicated project time. 

Coverage Consistency

Fixed at every station, with one consistent design. 

Assigned or worn devices: Vary by who is on shift that day. 

See the Customer Assistance Solution in Action

Request a walkthrough to see how the customer assistance solution fits your operations and customer experience strategy.