Smart Response Orchestration

Any Input. Any Output. In Real Time.

Name: Smart Response Solution
Brand: Indyme

Every retail store runs on signals. An electronic article surveillance (EAS) gate, a help button, a camera, a weather alert. Most of them never reach the staff on the floor. Smart Response connects any input to the right response on whatever device your team already uses, and logs every event so nothing is missed.

Request a Demo

Retail associates in navy polos with radios and devices on the sales floor, one holding a phone to his ear

Trusted by 7 of the 10 largest retailers in the U.S.

Give Your Store a Voice

On the Walkie and PA they use

Most store signals never reach the floor. Phones in pockets get ignored like any other buzz, but a Walkie or PA call cannot be ignored. Around 80% of retailers run on Walkie and PA. Using the devices that already run your stores, Walkie and PA, Smart Response reaches staff, and escalates any unanswered alert until someone acts.

Store associate touching her earpiece beside floating alerts for customer assistance needed in beauty and electronics and a help request at the cashier

One Event, Any Action

Not just a message to staff

Smart Response does more than alert a person. Because the logic lives on the platform, a single event can trigger any output you configure: Unlock a Freedom Case, bookmark your video system, fire a deterrent, or route to a radio, smart device, Teams, Slack and more. One event, many coordinated actions, every time.

Diagram: Smart Response connects any input, such as help requests, EAS gates, AI cameras and locked cases, to any output, such as radio, overhead PA, smart devices and Teams or Slack

Manage with Data

Every event logged, across every store

When store signal flows through one platform, you stop managing by exception and start managing by data. Smart Response time-stamps and logs every event, response, and escalation, then turns that record into a cross-store view that single-purpose tools cannot match. District and regional leaders see exactly where performance breaks down and where to act.

Timeline of one event: EAS gate triggered, routed to a walkie, no acknowledgement after 19 seconds, escalated to a manager, acknowledged at 36 seconds, event logged

Key features

The capabilities that turn any store signal into the right action.

Any Input, Any Output

Connects any sensor or system to any device your team uses.

Configurable Rules

Automatically alert the right person, applying real-time rules based on event, location, timing, and more.

Multi-Step Escalation

Unanswered alerts escalate automatically until the right person acts

Any Walkie Talkie or PA

Reaches staff on the radios and PA you already use.

Vendor-Neutral by Design

Works with any third-party system and brand of camera, EAS gate, sensor, radio.

Event-to-Action Automation

One event can unlock a case, bookmark video, or trigger a deterrent.

Real-Time Logging

Works with any of your existing devices.

Cross-Store Visibility

Gives district and regional leaders a live view across every store.

BENEFITS

Reach every signal. See every store.

500K Messages a Day

Smart Response routes hundreds of thousands of store messages every day across tier-1 retailers.

Under 57 Seconds

Average customer assistance response time.

Heard Every Time

Alerts reach staff on the Walkie and PA channels they cannot ignore, so requests get acted on faster.

FAQ

Frequently asked questions

Get answers to the most common questions about how this solution works, what it delivers, and how to get started. Still have questions? Contact our team.

Smart Response ingests any retail input, a sensor, button, lock, case, or third-party system, applies rules by event, location, time, and delivers the right message to the right output in real time. Every event is time-stamped and logged.

No. It works with all analog and digital UHF radios you already have. The Voice Connect bridges Smart Response to your existing radio fleet.

Yes. All PA systems are supported including the ability for passthrough music and avoiding on-air message collision.

Native integration. Smart Response delivers to Zebra, Samsung, and Apple devices, to specialty comm devices, and to chat platforms such as Microsoft Teams and Slack. It is not smart-device-only; it spans every output category.

Named integrations include Sensormatic (EAS gates), LVT and Flock Safety (license plate readers), Axis (cameras), Motorola and Axon (body camera), Gatekeeper (pushout protection), Zebra, Samsung and Apple (smart devices), and digital tools like Microsoft Teams, Slack and even your in-house apps. Any external systems can be supported.

Events are time-stamped and logged in the Indyme cloud layer. Access is managed through roles and permissions that your administrators control.

Comparison table

Focus Area	Smart Response	Alternative Approaches
Signal Sources	Any input, any vendor, connected through one real-time orchestration layer.	Siloed systems: Each system fires independently, no coordination or unified response.
Output Channels	Walkie-talkies, PA, smart devices, Microsoft Teams, SMS, Slack, and more	Single channel: Smart device or proprietary device push only, walkie-talkie and PA teams excluded.
Logic Layer	Matches every event to the appropriate action, applying rules based logic	Alert only: Fires a notification, no logic applied, no conditional action.
Escalation	Multi-step escalation until someone confirms response, every time, automatically.	No escalation: Unanswered alerts disappear, no confirmation loop.
Data Collection	Every event, response, and escalation is time-stamped and recorded, creating a complete operational set of data	No log: No confirmation record, no data trail.
Reporting	Cross-application performance dashboards, response grades, and event benchmarks by store.	Fragmented data: Per-vendor metrics only, no unified view across applications.

Ready to transform your business?

See how leading retailers connect every store signal to real-time, coordinated action on one platform.