Thin margins, thinner staffing, and a customer who could've ordered online.
A pharmacy counter that runs on trust, and a front-of-store fighting for the same margin as everyone else.
Every visit is fast, and every visit is a small risk if no one's watching.
The fitting room is where the sale is won, and where the risk lives.
Big floors, big projects, and not enough hands to cover them.
Thin margins, thinner staffing, and a store that has to run on almost no one.
A shrinking mall crowd, and a store that still has to feel worth the trip.
Massive footprints, self-checkout at scale, and organized theft thieves that know it.
High-value inventory, a leaner floor, and a customer who's who has already comparison-shopped online.
A destination category, and a customer who expects the expert to have time for them.
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