Self-Service Locked Cases

Stop Choosing Between Protection and Sales

Indyme's Freedom Case is the world's only self-service locked case, helping retailers protect high-risk merchandise without making products harder to buy. Shoppers unlock the Freedom Case in seconds with a phone number or loyalty ID, while the same step helps discourage theft and creates a record of every access event.

See It in Action

Trusted by 7 of the 10 largest retailers in the U.S.

The Tradeoff Retailers Should Not Accept

Protecting products should not cost the sale

Regular locked case protect product yet put revenue at risk and increase labor burden. Shoppers wait, walk away, or skip the purchase. Associates get pulled from higher-value work just to open locked doors. As more categories move behind glass, the cost of running traditional locked cases multiplies across the store.

Self-service in seconds, help as needed

A premium experience for good shoppers

At first glance, honest shoppers see an upscale display, not a locked case. Backlit products. Clean sightlines. Soft-close doors. They open the case themselves in seconds, take what they came for, and head to check out. No waiting. No searching for help. And if they want assistance, an associate is one tap away.

Trust but verify

Deterrence by design

An offender approaches and immediately notices visible cameras, a built-in public view monitor (PVM), and a prompt to enter their phone number. Most disengage instantly. If suspicious behavior happens, the system flags it in real time, and alerts store staff. Interactions are captured and securely stored in the cloud, delivering the evidence needed to support investigation and prosecution.

Key features

Differential friction for good and bad shoppers.

Self-Service Access

Shoppers open the case in seconds with a phone number or loyalty ID.

Configurable Workflows

Many available options, from assisted service only to full self-service.

Suspicious-Activity Sensing

The case detects events like repeated access or blocked camera and responds immediately.

Real-Time Associate Alerts

Staff are notified instantly on radios, smart devices, or store PA.

Session Logging

Every access event is recorded in the cloud for after-the-fact human review.

Privacy by Design

Opt-in only, deep configurability and no facial recognition.

Central Fleet Management

Workflows, thresholds, and settings are configured and pushed from the cloud.

Multiple Form Factors

Stand-Alone, Shelf-Ready, Gondola Mount, and Cage configurations fit any fixture.

BENEFITS

Real-world impact: security and sales growth

$10,000 Savings

In labor per year by reducing locked cases staff assistance requests.

Up to 94% Reduction

In shrink compared to unprotected categories.

0 Complaints

Shoppers Love It. Employees Appreciate It. Merchants Trust It.

PROVEN OUTCOMES

Testimonials

“Freedom Case has proven to be an invaluable asset.”

As Director of Security for Schnuck Markets, Inc., a regional grocery chain, I'm constantly seeking effective theft deterrents. I'm happy to share that the Freedom Case has proven to be an invaluable asset in our efforts to reduce theft, increase sales, and enhance overall security.

It's rare to find a product that not only protects merchandise but also contributes to increased sales. The Freedom Case is easy to use, provides a high level of protection, has an aesthetic appeal, and has been well-received by both our customers and teammates. I highly recommend it to any retailer seeking a dependable theft deterrent solution that doesn't hinder sales.

“It's smart, respectful, and effective.”

At Whole Foods, we care deeply about creating a welcoming and convenient shopping experience. This solution helps us ensure product is available, minimize theft, and provide a safe place to work and shop. It fits seamlessly within our customer service objectives, minimizing friction for shoppers while supporting our commitment to safety and shrink reduction. It’s smart, respectful, and effective

FAQ

Frequently asked questions

Here you'll find answers to the most common questions about our products and services. If you don't see what you're looking for, please don't hesitate to contact our team.

At the case, the shopper sees an interactive screen and chooses to self-serve or request an associate. For self-service, they read a privacy disclosure, enter a phone number or loyalty ID, receive a confirmation code, and the case unlocks. The process takes seconds. If they prefer help, the system alerts store staff through radios, smart devices, or PA. Other configurations with no PII are also available.

No. The case captures a photograph for after-the-fact human review only. It performs no facial recognition, no biometric identification, and images are not used to train models without written retailer authorization.

Because definitions of AI continue to evolve, the Freedom Case is designed with configurable detection features. The Freedom case detects events like a blocked camera and certain product interactions to trigger the right store response. It uses models that perform single bounded tasks and produce single numbers that are compared against configurable thresholds. It does not assess any individual, infer intentions, or evaluate characteristics for any person.

Phone numbers are used to unlock the case and to identify repeat access patterns so that suspicious behavior can be flagged and, where warranted, blocked. Indyme does not sell shopper data or use it for marketing purposes. Data retention is configurable to match retailer’s data policy.

The cloud platform gives retailers full control over access rules. Numbers linked to suspicious activity can be blocked manually or automatically, and the system can be configured to reject specific number types such as virtual or VoIP numbers. Research from the Loss Prevention Research Council found that offenders avoid using their burner “business” phones for petty theft, which makes identification a meaningful deterrent.

Privacy is built into the Freedom Case from the start, including configurations that do not require PII. When self-service is enabled, shoppers see a configurable disclosure before sharing information, provide active consent, and can opt out at any time. Data retention settings can be configured to support retailer compliance requirements. The system does not use facial recognition, and Indyme has partnered with the Future of Privacy Forum to align its practices with an Ethical Use of PII framework.

Comparison table

Focus Area	Self-Service Locked Cases	Alternative Approaches
Shopper Access	Self-service in seconds, no associate needed.	Associate-gated: every access requires finding and waiting for staff
Deterrence	Deters anonymous offenders; detects and flags identified ones.	Passive lock: no insight into who accessed the case.
Labor Impact	Staff continue tasking uninterrupted, not continuously servicing cases.	Continuous labor: every unlock pulls an associate from other work.
Sales Impact	Purchases completed with no waiting.	Abandonment risk: shoppers leave when help does not arrive.
Visibility	Every access logged in the cloud for review.	Little or no data: few records of who accessed what.
Fleet Control	Configured centrally, consistent across every store.	Per-store variance: behavior depends on staff and execution.

RESOURCES

Related resources

News

Consumers wait an average of 7.7 minutes for products to be unlocked

It’s no secret that consumers are not exactly enthralled by the locked display shelves they’re increasingly encountering in stores.

Stop Choosing Between Protection and Sales

Protecting products should not cost the sale

A premium experience for good shoppers

Deterrence by design

Key features

Self-Service Access

Configurable Workflows

Suspicious-Activity Sensing

Real-Time Associate Alerts

Session Logging

Privacy by Design

Central Fleet Management

Multiple Form Factors

Real-world impact: security and sales growth

$10,000 Savings

Up to 94% Reduction

0 Complaints

Testimonials

Frequently asked questions

How do shoppers open the case?

Does the case use facial recognition?

Does this technology use AI, and how?

What do you do with shoppers' phone numbers?

Can offenders use burner phones to bypass the security?

How is shopper privacy handled?

Comparison table

Related resources

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See Self-Service Locked Cases in Action