Self-Service Locked Doors

Self-Service Access that Removes Anonymity

Every store has one door nobody manages: the restroom or fitting room where theft, drug activity, and safety incidents happen out of sight. Across a five-store field study, incidents occurred on roughly one in eight observation days before installation, and associates lost real time walking back and forth to let people in. Freedom GO gives that door an identity.

See It in Action

Trusted by 7 of the 10 largest retailers in the U.S.

Not a Smarter Lock

An identity exchange at the door

Freedom GO runs on the Indyme Value Exchange: a shopper scans a QR code and provides a lightweight credential, typically a phone number, in exchange for access. Honest shoppers move faster than any staffed or coded door, especially on return visits. Bad actors surrender their anonymity or self-select out before they ever reach the door.

Proven Where It Matters Most

Field-tested at the doors nobody was watching

In a joint field study with the Loss Prevention Research Council (LPRC), restroom visits shifted to self-service from day one, with the strongest results at doors that had no deterrent in place before. The shift freed up meaningful associate time once spent monitoring a door instead of the sales floor.

More Than a Lock, Built on Trust

Deeper visibility, installed without disruption, private by design

Every visit already strengthens TrustedShopper, Indyme's cross-product reputation score for repeat offenders, with deeper investigation, sensor integration, and wellness alerts coming next. Freedom GO retrofits the doors you already have, restrooms and fitting rooms alike, with no construction and no cameras or biometric scanning. At pin-code stores, the win is labor recovered, not fewer incidents.

Key features

Eight capabilities behind the identity layer at your door

QR-Code Self-Service Access

No app download; shoppers unlock from their own phone.

Zero-Input Return Visits

Returning shoppers unlock instantly with no extra steps.

First-Class Assistance Path

Any shopper can request associate help, no stigma attached.

Full Session Logging

Every entry, dwell, and denied attempt is logged automatically.

Cross-Site Ban List

Banned credentials are blocked across every connected access point.

Fleet Health Dashboard

Monitor connectivity, battery, and settings from Indyme Cloud.

Multi-Language Experience

Shoppers choose their language; the preference saves automatically.

TrustedShopper Reputation Score

Repeat offenders carry a reputation score across Indyme products.

BENEFITS

The data behind the door

$23-24K

Saved per store, per year in reclaimed associate labor.

~70%

Of visits are self-service.

-96%

Incident days once locked.

FAQ

Frequently asked questions

Here you'll find answers to the most common questions about our products and services. If you don't see what you're looking for, please don't hesitate to contact our team.

Field data says yes: 52 percent of restroom visits went self-service from day one, rising to roughly 70 percent once associate-assisted visits are excluded. Returning shoppers need zero input at all

The assistance path is first-class, not a fallback. Any shopper who prefers not to use self-service can ask an associate directly, the same as today.

At stores that already had pin-code locks, the field study did not show a consistent further reduction in incidents. The value there is operational and analytical: labor recovered from self-service instead of code-giving, session data pin-code locks cannot produce, and credentials that cannot leak the way codes do.

Associate PIN unlock keeps working offline, since codes are cached on the lock itself. Self-service is unavailable during an outage, and shoppers see a clear prompt to find an associate rather than an error message.

The privacy framework was built with the Future of Privacy Forum. Phone numbers are used only for door access, shoppers opt in, and opt-out is available at any time. Indyme acts as data processor and the retailer as controller, with a 13-month default retention window and no facial recognition or biometric processing anywhere in the product line. Freedom Go has no camera at all.

Freedom GO retrofits a standard commercial door's existing bore, no custom build-out required. An installer pairs the lock to the hub and configures network settings before the visit is complete.

Comparison table

Focus Area	Self-Service Locked Doors	Alternative Approaches
Identity Requirement	Every entry tied to a real, personal credential.	Pin-code locks: codes get shared and leak to known offenders.
Associate Labor	Self-service handles most visits; associates step in only when asked.	Employee-mediated access: an associate walks to the door for every request.
Data & Audit Trail	Every session logged: entry time, dwell, and repeat patterns.	Standalone locks: no visibility into who entered or when.
Deterrence Method	Identity removes anonymity before a bad actor reaches the door.	Unmonitored doors: anyone enters anonymously, for any reason.
Installation Effort	Retrofits a standard commercial door bore, no custom build-out.	Enterprise access-control systems: built for offices, not retail doors.
LP Integration	Connects to Indyme Cloud's ban lists, alarms, and reputation scoring.	Siloed hardware: locks that do not talk to any LP platform.

RESOURCES

Related resources

News

Consumers wait an average of 7.7 minutes for products to be unlocked

It’s no secret that consumers are not exactly enthralled by the locked display shelves they’re increasingly encountering in stores.

Self-Service Access that Removes Anonymity

An identity exchange at the door

Field-tested at the doors nobody was watching

Deeper visibility, installed without disruption, private by design

Key features

QR-Code Self-Service Access

Zero-Input Return Visits

First-Class Assistance Path

Full Session Logging

Cross-Site Ban List

Fleet Health Dashboard

Multi-Language Experience

TrustedShopper Reputation Score

The data behind the door

$23-24K

~70%

-96%

Frequently asked questions

Will shoppers actually scan a QR code?

What about customers without smartphones?

We already have pin-code locks. Why change?

What happens if the system goes offline?

What are you doing with shoppers' phone numbers?

How hard is it to install?

Comparison table

Related resources

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See Self-Service Locked Doors in Action