Indyme is in the instant awareness business. Our SmartResponse technology is a highly flexible and configurable platform that can solve for a wide range of challenges faced by retailers. We focus on three broad categories of solutions, customer engagement, workflow automation, and what we call “active loss prevention”.
Indyme is the world leader in customer engagement solutions. From simple help buttons, to fully automated, AI based customer assist solutions, Indyme is your go-to solution provider to elevate your customer service game. We have a full portfolio of customer assist devices, optimized for any application.
Retailers often have well defined processes designed to improve the customer experience, increase sales, and reduce shrink. However, streamlining and automating these workflows remains a challenge. Indyme’s SmartResponse platform is designed to automate workflows associated with these policies while at the same time measure compliance to drive ever increasing results.
Indyme’s unique Active Loss Prevention technology responds in real time to suspicious events. Our SmartSense solutions automatically activate Active Deterrents in-aisle and on shelves to deter theft before it happens. We detect suspicious events using Indyme’s own shopper behavior sensors or through integration with third party sensors and IP cameras. Active deterrence are then deployed according to the magnitude of the detected threat. By responding only when a threat is detected, the customer experience is optimized.