SmartResponse™ Customer Assist Buttons

Increase customer engagement and shopper convenience

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Service on Demand

With limited traffic, conversion is critical to increasing profitable sales. Indyme’s shopper help buttons enable retailers to increase customer engagement, reduce abandonments, and increase satisfaction without increasing staff hours.  Our “Service on Demand” model enables retailers to maximize conversion with existing staff.

How it Works

Wireless, battery operated help buttons are located at strategic pinch points in your store to enable customers to get service where and when they want it. These devices instantly notify store associates over virtually any existing in-store communication devices. In-aisle, on service counters, and on locked cases, help buttons offer the ultimate in shopper convenience.

Reduce abandonments and increase sales at locked cases

Locked merchandise is very effective at reducing shrink, unfortunately it can also be effective at reducing sales. Research shows 20% of shoppers are likely to abandon a purchase if it requires locating a store associate to open a case. Adding a help button to a locked case virtually eliminates abandonment while at the same time, significantly increasing customer satisfaction.

Increase conversion

Today, conversion is a key measure of success in retail. The most effective way to increase conversion and satisfaction is by engaging customers. However, most stores don’t have the staff to proactively engage customers. Putting the power to request a store associate in the hands of your customers is the most cost effective way to drive engagement and increase conversion.

Staffing in the Moment

One way to measure customer satisfaction is by the time it takes to receive assistance once a customer decides they want service. Strategically placed help buttons allow customers to request assistance where and when they want it. This service on demand model maximizes customer engagement while holding the line on staffing hours. We call this “Staffing in the Moment”

Key features

  • Five mounting options for maximum flexibility
    • In-aisle blade mount
    • Wall mount
    • Service counter
    • Glass mount
    • Stanchion mount
  • Wireless, battery operated
  • 3 year battery life
  • Local voice assurance messages
  • Ring of Fire flashing LED upon activation
  • Strobe, attention getting LED to drive utilization
  • Over the air programming (simplified move, add, and change)
  • Full reporting of store associate response times
  • Advanced health monitoring
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