With limited traffic, conversion is critical to increasing profitable sales. Indyme’s shopper help buttons enable retailers to increase customer engagement, reduce abandonments, and increase satisfaction without increasing staff hours. Our “Service on Demand” model enables retailers to maximize conversion with existing staff.
Wireless, battery operated help buttons are located at strategic pinch points in your store to enable customers to get service where and when they want it. These devices instantly notify store associates over virtually any existing in-store communication devices. In-aisle, on service counters, and on locked cases, help buttons offer the ultimate in shopper convenience.
Locked merchandise is very effective at reducing shrink, unfortunately it can also be effective at reducing sales. Research shows 20% of shoppers are likely to abandon a purchase if it requires locating a store associate to open a case. Adding a help button to a locked case virtually eliminates abandonment while at the same time, significantly increasing customer satisfaction.
Today, conversion is a key measure of success in retail. The most effective way to increase conversion and satisfaction is by engaging customers. However, most stores don’t have the staff to proactively engage customers. Putting the power to request a store associate in the hands of your customers is the most cost effective way to drive engagement and increase conversion.
One way to measure customer satisfaction is by the time it takes to receive assistance once a customer decides they want service. Strategically placed help buttons allow customers to request assistance where and when they want it. This service on demand model maximizes customer engagement while holding the line on staffing hours. We call this “Staffing in the Moment”