Freedom Case™

Finally, the locked case has been re-imagined

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All the good. None of the bad

Indyme is revolutionizing the concept of locked merchandise. Imagine allowing your customers to effortlessly access locked merchandise, without the assistance of a store associate. While at the same time securing your high risk merchandise. As an added bonus, you save loads of labor and get rid of keys and their associated problems forever! Too good to be true? Read on!

Locked Case Challenges

Locked cases are great fighting shrink, but they create a poor customer experience. Indyme researched the customer experience using mystery shoppers and surveyed their experience. The findings are not surprising, but they are telling about the challenges with locked cases.

How it Works

To access locked merchandise, your customers can use their cell phone number, a retailer’s App, a loyalty card, or even their face to open the case. Or they can request assistance from a store associate. Once open, Freedom case monitors shopping behaviors such as units removed, frequency of access, and door open duration. If suspicious behavior is detected, Freedom Case locally alarms and optionally notifies store personnel. By uniquely identifying each user, and logging their behavior over time, Freedom Case enables your honest shoppers while disabling would be offenders.

Multiple Access Methods

Freedom Case access methods can be customized in a variety of ways. By entering their cell phone number, shoppers receive a text with an access code. Enter the code and open the case. Retailers can drive adoption of their App by leveraging the added convenience Freedom Case provides to drive downloads. The most universal access method is Face ID. This method only requires your face, eliminating the need for a smartphone, or an App. Freedom Case utilizes an “Opt-In” method coupled with informed consent that complies with all privacy laws. Almost any method which enables Freedom Case to identify an individual can be used to access the case.

Frictionless Purchases

It’s a well known fact that locking up merchandise reduces sales up to 20 percent. By allowing customers to access merchandise without hunting down a store associate, these lost sales are largely restored. Locked cases are effective at reducing shrink, however, they are universally disliked by both customers and store operations. Freedom case allows retailers to enjoy the best of both worlds, strong product protection and frictionless purchase transactions.

Labor Savings & Customer Experience

We’ve all experienced the horrible customer experience of searching the aisles for a store associate to unlock a case. At the same time, tasking store associates with opening locked cases represents unproductive labor. By enabling self-service access to locked merchandise, Freedom Case saves significant labor hours while at the same time providing the customer experience your shoppers expect.

Key features

  • 5 inch touchscreen display
    • Built-in camera and speaker
    • Flexible mounting options
  • Small and large Format Freedom Cases available
    • Small format shelf mount case 4’ x 11”
    • Large format Gondola sized 4’ x 6’ or 4’x7’
    • Mounts to existing gondola hardware
  • PoE Powered
    • Multiple access methods available
    • Cell phone number
    • Retailer’s App integration
    • Loyalty card integration
    • Face ID
  • Opt-in access method
    • Customers Opt-in to provide personal information
    • Or simply request a store associate
    • + Informed consent
    • Complies with all consumer privacy requirements
  • Store associate notification
    • Notifies store associates over existing in-store communications devices
    • Can notify over the store PA
    • Integrated with virtual all existing communications devices
      • Zebra, Motorola, Theatro, IOS, Android, any UHF/VHF walkie etc.
  • Active Deterrence deployed when a suspicious event is detected
    • UI & local voice notification “A store associate has been notified to assist you”
    • Store associate is notified via existing in-store communications or PA
  • Full data reporting
    • Access methods used
    • Customer access events
    • Suspicious behavior events
    • Store associate access events
  • Over the air programming (simplified move, add, and change)
  • Advanced health monitoring
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