When 29-year-old Jonnai Jones ran out of Aveeno face wash, she headed to the nearby Walgreens in Irvington, New Jersey, to pick some up. The bottle, like many other products, was locked up, forcing her to wait in line and ask an employee at the register to go unlock it and let her buy it. … Continue reading You’re Not Imagining It—Stores Are Locking Everything Up
Show New Yorkers a checkout line and they’ll tell you whether it’s worth the wait. Starbucks at 9 a.m.? Eight minutes, head to the next one down the street. Duane Reade at 6 p.m.? Twelve minutes, come back in the morning. But now a relative newcomer to Manhattan is trying to teach the locals a … Continue reading A Long Line for a Shorter Wait at the Supermarket
The threat of coronavirus is changing the way retailers handle in-store traffic, with many stores limiting the number of shoppers who can be inside at any one time. With social distancing guidelines constantly in flux, retailers are turning to location technology and machine learning to help make shopping safer for both customers and employees.
Few companies could have predicted the global pandemic. Likewise, there wasn’t a corporate guide to the national outcry to the killing of George Floyd and the other forms of racial injustice our society is belatedly confronting.
As retail finds its footing after being upended by the effects of COVID-19, most in the industry are anticipating lasting changes in the way consumers shop — and thus the way merchants will need to serve them.
A new survey reveals anxieties and expectations consumers have about shopping in stores as COVID-19 restrictions are lifted.
The COVID-19 pandemic has exacted a heavy toll on the U.S. economy following many of the shelter-in-place orders enacted by states beginning in March to stem the spread of the disease. As of May 14th, 36 million American have filed for unemployment due to the coronavirus outbreak.
With COVID-19 changing the way many retailers operate their stores and distribution centers, tech providers are offering innovative solutions designed to reduce the risk of infection.
Smart & Final of Los Angeles is streamlining checkout in the age of social distancing with a new queuing system that it says will guide customers more efficiently through the purchasing process.
A socially distant inspired checkout process being put in place at Smart & Final stores borrows heavily from an approach nonfood retailers put in place long before COVID-19.
That same voice calling for a cleanup in the produce aisle may also start telling people to break it up. With social distancing currently a top priority of retailers in the current environment, a supplier of shopper engagement and loss prevention technologies has flipped the script, now making devices that heighten real-time awareness of social … Continue reading Breakup In Aisle Three: Retail Tech Goes The Distance