In a recent earnings call, Walgreens CEO Tim Wentworth acknowledged that locking up merchandise to prevent shoplifting has negatively impacted sales. He stated, “When you lock things up… you don’t sell as many of them. We’ve kind of proven that pretty conclusively.”
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Twenty-seven percent of shoppers said they would choose another retailer or abandon their purchase entirely if they came across locked-up products, but 62% said they would typically wait for assistance from an employee. The survey also found that those unwilling to wait for assistance will spend 21% of their dollars online compared to 18% for those … Continue reading 27% of shoppers will switch retailers, abandon purchase if they come across locked-up products
Spencer Hewett of Radar underscored the pivotal role of location data infrastructure in revolutionizing retail operations. Radar’s solution to inventory inaccuracies not only addresses the $1.1 trillion in lost sales but also paves the way for a seamless shopping experience. By integrating precise location tracking with inventory management, Radar offers retailers the ability to maintain … Continue reading Enhancing Store Performance, Security, and Safety: A Shoptalk US 2024 Synopsis
Locked cases, security turnstiles, AI-equipped cameras, receipt scanners, off-duty cops, license plate recognition — retailers are piling on anti-theft technologies as shoppers grit their teeth.
People tend to hate going to a store and finding deodorant, toothpaste, shampoo, cosmetics and other everyday products locked up on shelves behind display cases. Now, some stores are testing a new way to let customers open the locked displays.
Retailers are locking up just about everything to curb shoplifting. Would using an app to open cases make in-person shopping less annoying?
Shoppers across the US are increasingly forced to make an uncomfortable choice when they want to buy something — say, a vibrator — at their local drugstore: ring a bell to summon an overworked retail employee, or walk away. More stores are locking away merchandise amid rising concerns about retail theft.
When the pandemic threat eased, Maureen Holohan was eager to scale back her online shopping and return to physical stores so she could more easily compare prices and scour ingredients on beauty and health care products for herself and her three children.
Shoppers across the US are increasingly forced to make an uncomfortable choice when they want to buy something — say, a vibrator — at their local drugstore: ring a bell to summon an overworked retail employee, or walk away. More stores are locking away merchandise amid rising concerns about retail theft.
Retailers have seen a recent increase in these incidents, and grocers are particularly at risk because of the wide variety of sought-after items they sell. Grocers have long contended with store theft. But over the past few years they’ve seen an unsettling rise in a new kind of retail crime — one that is often … Continue reading Organized retail crime is growing. Here’s what grocers are doing about it.
Shoppers are increasingly opting not to shop in person at Walmart following its implementation of anti-theft measures, like putting low-cost products in glass cases under lock and key.
NEW YORK (AP) — When the pandemic threat eased, Maureen Holohan was eager to scale back her online shopping and return to physical stores so she could more easily compare prices and scour ingredients on beauty and health care products for herself and her three children. But that experience was short lived. In the past … Continue reading Retailers try to curb theft while not angering shoppers
In September, on an earnings call with investors, Rite Aid’s executive vice president of retail, Andre Persaud, floated an idea to improve the chain’s performance in New York City: turn the drugstore into one giant vending machine in order to fight shoplifting. “We’re looking at literally putting everything behind showcases to ensure the products are … Continue reading The Rise and Fall of the Drugstore Chains
Retail shrink, or company inventory lost to causes other than sales, has risen to an unprecedented level, causing some of the trade’s biggest corporations to implement extra in-store anti-theft devices at the risk of losing customers.